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Managed Services — Provided by Central Plains Computer Service, Inc.

Managed Services

In these days, the internet has become an essential tool for just about any job. Where there is a computer, there can always be a potential disaster and with the growth of technology, it can be too much to try and keep up with. As a part of our continued support and growth, we now offer a program called "Managed Services" to help alleviate the stress from downtime and give your business the piece of mind knowing that Central Plains Computer Service Inc. is taking care of everything.

We can monitor everything on your network infrastructure from hard drive activity leading to otherwise imminent system failure to the ink and toner levels of your printers. Once we are alerted of the issue, we assess the information and take appropriate action such as rushing to back up any data on a failing system to simply getting the ink/toner cartridges on order. Our system utilizes state of the art monitoring and alerting technology that keeps us informed and remote technologies that allows us to fix minor issues without ever having to dispatch a technician.

So if the phenomenal growth of technology sometimes has you bewildered and frustrated, give us a call and ask us how we can take the night mares out of your day job.

How it works

We place a probe in the form of software on one of your systems or we place a system of our own on your network with the probe installed. Within 24 hours we have a "Pro-Active" report on your network devices and the status of each device. If a device were to fail, we would be alerted and appropriate action is taken depending on the level of service that is contracted.

There are three levels of service

Basic
Proactive
Premier

Basic

Our Basic program is our entry level program, designed to monitor and report on the critical health status of our customers’ key network devices and applications, such as email application or file server, or their internet connection. There is no proactive element to this program.

It instead focuses on expediting mean time to resolution and identifying support needs that would otherwise go unnoticed. These issues will alert us via email and/or sms text messaging to our phones which one of our techs monitor around the clock.

Program Benefits

Server Monitoring

Patch Monitoring
Monitoring of CPU, Memory and Hard Drive

Workstation Monitoring

Monitoring of CPU, Memory and Hard Drive

Network Component Monitoring

Router and Switch monitoring for connectivity
Monitoring of internet connectivity

Anti-Virus & Anti-Spyware Monitoring

A/V and A/S update monitoring for Servers & Workstations

Backup Monitoring

Monitoring of onsite backups for success
Monitoring of remote backup solutions

Uninterruptable Power Supply Monitoring

UPS system monitoring

Printer Monitoring

Page Count, Toner levels

Email Provisioning

Hosted email services up to 10 MB

Optional Benefits

Email Filtering

Anti-SPAM, Anti-Phishing and Anti-Virus scanning of all incoming and outgoing messages

Mailbox Size Limitations

Additional cost per month, per box for 100 MB unless we host clients website

Web Hosting

Website Hosting
Web Design on a 10% discounted per hour basis

Graphic Design

Graphic Design on a 10% discounted per hour basis billed as required

Software Development

Database and spreadsheet development

Proactive

Our Proactive program has all the same benefits as our basic and is designed to minimize downtime by providing a real-time response model to the service. When an issue arises on the network, one of our technicians will immediately assess the situation and either remotely remedies the issue or escalate the issue to a field technician who can respond accordingly thus minimizing the effects felt by downtime in your business.

As with our basic plan, any issues on the network will also be alerted via email or sms text messaging to one of our techs. However, this level of service ensures that a technician is immediately notified of the situation and begins to take necessary action toward a solution.

Program Benefits

Critical Component Monitoring

Monitoring of onsite backups for success
Monitoring of remote backup solutions
Periodic re-test and restore monthly
UPS system monitoring
Monitoring of servers for crucial hardware, hard drive, CPU, memory
Preventative maintenance of server within defined parameters
Patch monitoring
Patch management performed as necessary quarterly
Pre-deployment testing of patches
One time up front asset discovery

Online Support

Reactive and emergency support from 8am-5pm Mon-Fri billed at T&M

Security Management

Firewall Monitoring for activity
Firewall firmware updates as required
A/V update monitoring at a server level
A/V updates as required at server level

Workstation Level

A/V update monitoring at a workstation level
Monitoring of internet connectivity

Printer Management

Printer monitoring for connectivity
Printer monitoring for page counts and toner levels

Account Management & Consultation

Quarterly network health assessment and incident reporting and support time
Quarterly CIO meeting
Asset mgmt. discussions quarterly
Annual Strategic planning meeting
Vendor relationship management billed per incident
Procurement assistance and sourcing included

Network Monitoring & Management

Router and Switch monitoring for connectivity
Monitoring of internet connectivity

Premier

The Premier program is where equipment is owned and maintained by Central Plains Computer Service Inc. and we take total care of our own equipment. It is a lease type program where you do not have to worry about the cost of replacing any equipment that fails.

We will monitor the network and ensure optimal performance on the entire network infrastructure at all times. This program is subject to credit approval. Central Plains Computer Service Inc. can custom design a network for you.

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